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Talk Around Town

What customer are saying about Superior Auto Works, LLC

So today, I picked up my beloved BMW from Superior after being there for a lengthy (not a fault of Superior) and complex repair. First, let me preface that I consider myself reasonably knowledgeable about cars due to having worked in the auto industry and being a car enthusiast. When it comes to automotive repair, I expect perfection - yeah I am the mechanic's worst nightmare as I scrutinize every aspect of the job and crawl around the car making sure the car is not missing a single screw after the repair is complete. So when I dropped the car off, I was frankly worried, especially given the extent of the work required. Let me tell you - these guys know their stuff. I was skeptical but they proved me wrong each time I second guessed them about something. Actually they were more knowledgeable than one of the BMW techs I talked about one portion of the repair. They took their time, it had to be done their way, but at the end you could not tell that the car was touched by a mechanic. This is the standard of service you seldom get. So be prepared: your car will be fixed right, it may take a bit longer than elsewhere, but at the end it is worth it. The shop is spotless, has good equipment, the car is properly protected during repair, the parts are well organized and looks like the techs are all seasoned. I am glad to have them so close to me. Great job - you deserve to be called Superior.   Bart W.

Wow, what a difference in the performance of my 911 cab! You have a new and enthusiastic customer. Thanks for great work and patience and the detail. It is a new car for me. Keith

Great communication of needs assessed. Always friendly customer service. Always speedy turn around.  I was referred to these guys for a reason. Top notch, above and beyond the dealership level . . . and cheaper.  Reliable, reasonably priced, great follow up service. A real win-win for all parties involved.
Scott K., 2002 VW Jetta

I wanted to tell you thank you for your advice on the Audi yesterday.  I think it ultimately helped me decide that buying this car was not the best decision I could make. 


I appreciate your help and my entire family is happy that we have someone we can trust with our cars.

Thanks again.


Thank you for   the service.  I would also like to thank you for taking care of the girls light today.  You are awesome and well appreciated.  Thanks again ,Pistoias

I was impressed with your service. Thank you!
T e r r y

Superior service, as usual. The wonder wagon is running like new again. I will send business your way, and eventually return for more stinkin' window regulators. Plus you were about 40% cheaper than a dealership. Current grade:  A+ -Thanks, Scott

You guys are the best! 

- Gina

First, you did a very thorough job of checking out my Jetta… and it is documented extremely well.  Second, it is nice that you vacuumed my car – it hasn’t been that clean in a while!  Third, you were in contact with me quickly about what I wanted to have done, or not so, as in my case.


Thank you, Jim

Great job as usually guys and I appreciate you taking care of the truck.

Thank you Michael , everything was great. You will see us again.

My experience was great.  The reception was very professional, the work was done earlier than anticipated, I was given prompt updates as to what needed to be done and when it would be complete.  I would definitely return as a loyal customer.

Outstanding service on my Z4. I love you guys. I won't take my baby anywhere else!

Again great thanks to all of you for wonderful service and attention. You all do a super job. Appreciate it very much.

Good luck


Nice touch - well done! Demonstrates your commitment to customer service and satisfaction. My experience with your company has ALWAYS been quite positive and I highly recommend you to everyone I know.

Service was very good! Very clean facility, and service writer was thorough. New synthetic oil
should help my car on mileage, and wear ability.

I have not had a chance to talk to you much the past few weeks about the Mustang. I just got to tell you that the car is driving great. I had it out this weekend and am really pleased with the performance. I appreciate what you did and getting it in this condition. I probably told you the long story of how I got to the point of buying that car so when I found out the true shape it was in, I was pretty bummed out to say the least. It was nice to have it out this weekend and truly feel like I was driving something that I wanted for so many years. Thanks again!

Thank you so much for the excellent service you give in the care of my car. I am alone so often and I need a car that is dependable. I know I can trust your judgment and care of my automobile. Again, thank you.

Thanks for the note. I have been very impressed by the courtesy and professionalism I have experienced at Superior. I am recommending you to all of my friends.


I really appreciate the complete and thorough inspection of my car. It is
useful to know what maintenance I should focus on in the future.
Thanks again for getting me in so quickly.


Thanks for everything! Your terrific service is always appreciated!


Fantastic and courteous service. Truly. And truly rare in this day and age. ( that sounds just like my dad, but it's true. )

I would not hesitate to recommend your "great service". In fact, I
already have.

Thanks again. Scott

I can't thank-you enough for the way you took care of me and my Murano.
You gave me timely updates on your progress in finding out what  the problem
was.  You were more than fair in your pricing of fixing the  problem.

Thank-you again for all of your help.


Ginger Anderson

I have used Superior for my vehicle maintenance, professional as well as personal, for over six years. Far and above the best and most trustworthy shop I have ever used. It is a pleasure to do business with Superior Auto Works.

Adam J. Bray
Floors Galore & More Inc.

Superior has been servicing my fleet and personal vehicles. They have done a great job and are always there when I need them. It is so hard to find quality driven companies in today's times but their quality is top notch, it is very refreshing to find a company that can deliver the quality we all expect. Did I mention, they are the best value in town-check out their Fleet rates! They truly live up to their name Superior Auto Works!

Thank you,

David Decker

I used to frequent all the national chains to work on my vehicles. After visiting Superior Auto Works, not only did they resolve my issue, but identified other critical areas of concern. Their service and professionalism are hands down the best that I have seen! I will continue to send my vehicles to this shop!


We again were provided the utmost superiority in service.  Thank you so much for helping us out and working on Hillary's car so quickly.

Ronda and Greg 

You give excellent service and we feel you are very qualified and knowledgeable. We rate your service as #1.  

Thank you,


Thanks so much for your service.  You do a superior job and we can trust that we are getting the best service out there.  Thanks again, Cynthia 

We are always pleased with your work and service.  Thank you for being so dependable. 


I haven’t had much time to test drive the car, but I give you an excellent rating on service and professionalism!

You pay an exceptional amount of attention to customer service, and that alone makes me want to come back. Being able to communicate quickly via email – and your prompt attention and response to it – is a real plus. I like your 10% discount for first time customers. I was especially grateful for that since my first job was so extensive. 

I’ll be back, and I will recommend you to others.




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SUPERIOR AUTO WORKS LLC  433 West Carmel Drive  |   Carmel, IN 46032  |  ph: (317) 566-8424  |  fax: (317) 574-1187